Delivery & Returns

Delivery & Returns

Last updated: 26/04/2026

This policy explains how we handle delivery, returns, and refunds at Black Red Cosmetics Ltd.

1. Delivery

  • We offer free delivery within the United Kingdom.
  • Orders are shipped using third-party couriers, including Royal Mail, Evri, Yodel, UPS, and DPD.
  • Delivery times are estimates and may vary depending on location and courier.
  • We are not responsible for delays caused by couriers or circumstances beyond our control.

2. Order processing

  • Orders are typically processed within 1–2 working days.
  • Orders placed on weekends or public holidays are processed on the next working day.

3. Right to cancel (cooling-off period)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To exercise this right, contact us at:
info@blackredcosmetics.co.uk

You must return the goods within 14 days of notifying us.

4. Returns

  • Items must be returned unused, unopened, and in their original packaging.
  • You are responsible for return delivery costs unless the item is faulty or incorrect.

5. Refunds

  • Refunds are processed after we receive and inspect returned items.
  • Refunds will be issued to the original payment method.
  • Original delivery costs will be refunded where required by law.

6. Faulty or incorrect items

If you receive a faulty or incorrect item, contact us as soon as possible at:
info@blackredcosmetics.co.uk

We will arrange a replacement or refund in accordance with your legal rights.

7. Contact

For any questions about delivery or returns, contact us at:
info@blackredcosmetics.co.uk

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